Terms and Conditions

Present eGift card at any participating Biltmore lodging facility, retail, food & beverage, or ticketing outlet for the purchase of goods and services, or apply it online at biltmore.com and/or shop.biltmore.com. This eGift is honored at participating Biltmore outlets only. When eGift card is used, any remaining balance can be used for future purchase and no change will be given. This eGift card cannot be redeemed for cash. Please notify Biltmore if the card is lost or stolen. If found, please return this eGift card to Biltmore. This eGift does not expire. After the first 12 consecutive months of non-use, a service fee of $2 will be deducted from the remaining balance for each month in which eGift card remains inactive and in which a balance remains on the eGift card. Use of eGift card constitutes acceptance of these terms. For more information about Biltmore, please visit us at biltmore.com and shop.biltmore.com. For activation date and current account balance, log in to the “My Account” section of this site.

Unregistered eGift cards cannot be replaced if lost or stolen. The eGift card value cannot be reimbursed. eGift cards are considered the same as cash.

Additional questions: contact 800-411-3812 or email guestsupport@biltmore.com

Redemption Instructions

·       eGift cards may be redeemed over the phone or on Biltmore Estate for tickets or lodging purchases.

·       eGift cards used on-site must be printed prior to arrival for redemption at Biltmore’s ticketing, food & beverage, and retail locations.

·       Your eGift card cannot be accessed and printed for you on-site.

·       eGift cards may be used for payment at all estate guest service locations.

·       eGift cards may be redeemed online at biltmore.com to purchase tickets.

·       eGift cards may be redeemed online at shop.biltmore.com to purchase retail items.

·       eGift cards may not be redeemed online for hotel packages or retail items.

·       Guests must call to redeem eGift cards for hotel reservations.

·       You may select the denomination of your purchase starting at $15, up to $2,000 per card.

·       For activation date and current account balance, please log in to the “My Account” section of this site.