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Terms and Conditions

Terms and Conditions

Present this card at any participating Biltmore lodging facility, retail, food & beverage or ticketing outlet for the purchase of goods and services. This card is honored at participating Biltmore outlets only. When the card is used, any remaining balance can be used for future purchase and no change will be given. This card cannot be redeemed for cash. Please notify Biltmore if the card is lost or stolen. If found, please return this card to Biltmore. This card does not expire. After the first 12 consecutive months of non-use, a service fee of $2 will be deducted from the remaining card balance for each month in which the card remains inactive and in which a balance remains on the card. Use of this card constitutes acceptance of these terms. For more information about Biltmore, please visit us at Biltmore.com. For activation date and current account balance login to the “My Account” section of this site.

Unregistered gift cards cannot be replaced if lost or stolen. The value of the gift card cannot be reimbursed. Gift cards are considered the same as cash.

Additional questions - contact 800-411-3812 or email guestsupport@biltmore.com

Redemption Instructions

  • eGift cards may be redeemed over the phone or on Biltmore Estate for tickets or lodging purchases.
  • eGift cards used on-site must be printed prior to arrival for redemption at our ticketing, food & beverage, and retail locations.
  • Your card cannot be accessed and printed for you on-site.
  • eGift cards may be used for payment at all estate guest service locations.
  • eGift cards may be redeemed online to purchase tickets.
  • eGift cards may not be redeemed online for hotel packages or retail Guests must call to redeem eGift cards for hotel reservations.
  • You may select the denomination of your purchase starting at $15, up to $2,000 per card.
  • For activation date and current account balance, please login to the “My Account” section of this site.

eGift cards are considered the same as cash, and therefore cannot be replaced or reimbursed if lost or stolen.